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Privacy Policy

Last updated: 20 July 2026

This Privacy Policy explains what information SmartCollect collects, why, and how it is handled across the citizen, ULB, agency, and super admin portals.

1. Information we collect

  • Account details: name, mobile number, and address for citizens; username and role for staff accounts.
  • Property records: ward, building type, collection type, QR code, and service history.
  • Collection data: timestamps, quantities, barcode scans, and GPS location captured by field agents at the moment of collection.
  • Payment data: transaction amount, mode, and status. Card and UPI credentials are handled by the payment gateway and are never stored on our servers.
  • Fleet & location data: vehicle GPS position and speed, used for route visibility and speed-violation audits.

2. How we use this information

  • To route pickup requests to the correct ward and agency, and to schedule and verify collections.
  • To calculate tariffs and reconcile payments against the correct property and collection.
  • To send OTPs, status updates, and payment confirmations via SMS, WhatsApp, or email.
  • To generate operational dashboards and compliance reports for ULB and agency staff.
  • To audit fleet activity, including speed-violation detection.

3. Who can see your data

Access is scoped by role and organization: a ULB admin sees only their own ULB's properties and requests; an agency sees only the wards and agents allocated to it; a citizen sees only their own registered properties. The platform super admin can see platform-wide configuration but not citizen payment credentials.

4. Data sharing

We do not sell personal data. Limited data is shared with third parties only where necessary to operate the Platform — for example, a payment gateway to process a transaction, or an SMS/WhatsApp provider to deliver a notification.

5. Data retention

Collection and billing records are retained for as long as your property record remains active, and for a reasonable period afterward to support billing disputes, audits, and legal obligations.

6. Your choices

  • You can update your property details and notification channel from your profile.
  • You can request a copy of your data, or ask that it be deleted where retention is not otherwise required, via our Contact page.

7. Security

We use role-based access control, encrypted connections, and OTP/password authentication to protect your data. No system is completely secure, and we encourage you to keep your credentials confidential.

8. Changes to this policy

We may update this Privacy Policy periodically. Material changes will be communicated through the Platform.